IS SHIPPING FREE?
BESTOHOME works with global manufacturers and suppliers across the world in order to provide you the best prices.
Shipping is FREE WORLDWIDE.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 2-3 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 2-4 weeks (varies from product to product) due to distance traveling and customs clearing times in individual countries. Please note, that due to the extreme popularity of our offers, these are only estimates.
Usually, the delivery may take from 7-14 business days on average.
Otherwise, due to the COVID-19, airlines decreased quite a bit, so it may take longer than usual for your order to arrive.
In peak periods please allow for up to 6 business days for dispatch. An email confirmation will be sent to the email address given on your order once the order has been dispatched. Please be patient and you will receive the parcel.
Thanks a lot for your understanding.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible, or make a full refund. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
HOW DO I CHANGE MY DELIVERY ADDRESS?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact
Customer Service firstname.lastname@example.org immediately!
HOW DO I CANCEL AN ORDER?
Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service email@example.com immediately!